Resume
Experience
2019 - 2020
FINANCE ANALYST
Emirates Airlines
Dubai, U.A.E
•Handled customer disputes and chargebacks with 85% success rate.
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•Liaised with various internal and external stakeholders to prepare supports and defend service related (Non-Fraud) disputes. Managed 700+ disputes monthly.
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•Identified, analysed, and interpreted Fraud trends or patterns in complex data sets.
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•Prepared the monthly KPI for dispute management which gave an overview of disputes channel and acquirer wise
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•Designed dashboard in PowerBI for the Dispute management Insights. It was well appreciated by the team.
2018 - 2019
SENIOR ACCOUNTS ASSISTANT
Emirates Airlines
Dubai, U.A.E
•Reconciliation and allocation of various customer accounts accurately so that debtors reflect correct balances every month.
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•Ensured payments from acquirers are received on time and in case of any short settlements coordinate with the acquirer.
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•Successfully completed the 2 years pending credit card reconciliation for Argentina and Brazil, by providing a structural solution and also demonstrated pro-active behaviour and resilience across Finance and IT.
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•Analysed the trends for duplicate refunds and resolved the issue by collaborating with external stakeholders.
Education
2016 - 2019
MIDDLESEX UNIVERSITY
BSc. (Hons) Business Information Systems
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Graduated with first class honours.
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Student Voice Leader, 2016 - 2019.
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Member of MDX Computing Society.
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40+ volunteering hours at various events.
Dubai, U.A.E
2002 - 2016
THE INDIAN HIGH SCHOOL
Senior Secondary School
Dubai, U.A.E
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Graduated with an overall 95%
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Specialisation n Subjects - Accountancy, Business, Economics and Informatics
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Member of the Debate Club
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Member of the Chess Club
Professional skillset
Strong Communication skills
Data Visualisation using Tableau and PowerBI
Teamwork & Collaboration
Analytics using R Studio, SPSS, Rapid Miner
Languages
English
Hindi
Gujrati