Resume
Experience
2019 - 2020
FINANCE ANALYST
Emirates Airlines
Dubai, U.A.E
•Handled customer disputes and chargebacks with 85% success rate.
•Liaised with various internal and external stakeholders to prepare supports and defend service related (Non-Fraud) disputes. Managed 700+ disputes monthly.
•Identified, analysed, and interpreted Fraud trends or patterns in complex data sets.
•Prepared the monthly KPI for dispute management which gave an overview of disputes channel and acquirer wise
•Designed dashboard in PowerBI for the Dispute management Insights. It was well appreciated by the team.
2018 - 2019
SENIOR ACCOUNTS ASSISTANT
Emirates Airlines
Dubai, U.A.E
•Reconciliation and allocation of various customer accounts accurately so that debtors reflect correct balances every month.
•Ensured payments from acquirers are received on time and in case of any short settlements coordinate with the acquirer.
•Successfully completed the 2 years pending credit card reconciliation for Argentina and Brazil, by providing a structural solution and also demonstrated pro-active behaviour and resilience across Finance and IT.
•Analysed the trends for duplicate refunds and resolved the issue by collaborating with external stakeholders.
Education
2016 - 2019
MIDDLESEX UNIVERSITY
BSc. (Hons) Business Information Systems
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Graduated with first class honours.
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Student Voice Leader, 2016 - 2019.
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Member of MDX Computing Society.
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40+ volunteering hours at various events.
Dubai, U.A.E
2002 - 2016
THE INDIAN HIGH SCHOOL
Senior Secondary School
Dubai, U.A.E
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Graduated with an overall 95%
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Specialisation n Subjects - Accountancy, Business, Economics and Informatics
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Member of the Debate Club
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Member of the Chess Club
Professional skillset
Strong Communication skills
Data Visualisation using Tableau and PowerBI
Teamwork & Collaboration
Analytics using R Studio, SPSS, Rapid Miner
Languages
English
Hindi
Gujrati